Refund policy

We want you to love what you ordered. If something isn't right, we're here to help.

Returns We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Sale items are final sale and not eligible for return.

How to Start a Return Email us at hello@poisedcollective.store with your order number and reason for return. We'll respond within 2 business days with return instructions.

Refunds Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. Shipping costs are non-refundable.

Exchanges We don't offer direct exchanges. If you'd like a different size or item, return your original order and place a new one.

Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 7 days of delivery and we'll make it right.